Voice & Chat
Voice and chat that works on the ground, not just in a studio.
Voice & Chat
Voice and chat that works on the ground, not just in a studio.
DELIVERABLES
Telephony and chat integration for your stack
Language and dialect support for your user base
Intent catalogue with analytics
Handoff path that escalates cleanly
ENGAGEMENT PHASES
The process moves through three distinct phases:
Field Study: Listen to real calls and chats; catalogue intents and failures.
Build: Incremental intent rollout with shared voice and chat model.
Operate: Weekly review of failures; intents tuned against usage.
ESTIMATED TIMELINE
4-6 weeks for first production release